Frequently Asked Questions

From what is a freight forwarder to payment terms, we have you covered. We know freight forwarding can be complex, so this page is here to help you find all of the answers to the questions you have about logistics & freight.

What is a Freight Forwarder?

A freight forwarder is an agent, or solutions specialist as we like to call it, that assists in shipping goods on behalf of the buyer. We utilize our expertise to arrange your goods to be exported and imported from start to finish. We also assist with customs clearance, warehousing stock and door to door delivery. We assist globally and locally, wherever your goods need to go. A freight forwarder can organise to have your boxes, containers collected from your supplier's premises and then shipped to Australia and then customs cleared then delivered to your premises.

A freight forwarder is someone who has agents overseas who can be relied upon to have your goods exported and imported from your starting location. A freight forwarder can organise to have your boxes, containers collected from your supplier's premises and then shipped to Australia and then customs cleared then delivered to your premises.

What is the difference between Diamondark and other freight forwarders?

At Diamondark, our focus is on the people. On our customers, clients and our employees. We believe that our people are your advantage. They key differences between Diamondark and other freight forwarders are:

  • Simplified Quoting: To ensure all parties understand what they are charged for and what their money is going towards.
  • Fixed Price Quoting: At Diamondark, we despise hidden costs that usually come with freight forwarding. We offer fixed price quoting to ensure our customers understand where their money is going and that they pay the price quoted at the end of our services. No hidden surprises here.
  • One Solutions Specialist: When you use Diamondark for your logistics needs, you are given one of our Thinkers. They are your one point of contact and specialist that assists in every aspect of your exporting or importing process. They are your one stop shop for all thing’s logistics. Gone are the days of being cross handled by 10 contacts and not knowing who to call for what.

What services do you provide?

Diamondark provides numerous services,  including Sea freight, Air freight and Domestic freight, 3PL warehousing and Customs Clearance. Read more about our services here.

Our company would like to begin exporting and importing internationally, but we have no previous experience in this, can Diamondark help us?

Absolutely, We have the experience and expertise needed to guide you through the process and help you make the right choice for your business. You can contact us here or via the below methods:

P: 2137 337 080

E:  support@diamondark.com

How much experience do Diamondark have in freight forwarding?

Diamondark was founded in 2018, but our staff have a collective of 35 years of experience in freight forwarding.

What type of freight do Diamondark specialise in?

We at Diamondark specialise in numerous types of freight and transportation methods. We are confident that we can help with all your importing and exporting needs.

Do Diamondark offer Warehousing?

Yes, we offer 3PL warehouse services as it is a very important service for companies that ship and hold products between various locations at once.

Where are your offices and can you offer services in other African Cities?

Yes, Our Company is centralised in U.S.A. While our operations can service any country in the world. We cover every inch of most countries.

Do Diamondark have Surchargers?

At Diamondark we provide a simplified All-inclusive quote for your peace of mind, this all-inclusive quote is made with all chargers calculated up, so you won’t have a nasty surprise while looking at what you owe.

What is the cost from port to door?

At Diamondark we simplify our fees so that you will always have a single rate which covers all the fees applicable on any imported shipment. So instead of a laundry list you will get just 1 rate which is ALL inclusive and FIXED. No nasty surprises ever! Obviously for us to provide you with a rate we will need to know your circumstances and most importantly where deliveries will go. So, connect with us today and we will get you a simple and accurate quote pronto!

What is the current ocean freight cost from China main ports to SYD/MEL/BNE?

Pricing from China are changing frequently and most commonly on a monthly basis. However, during peak season (September thru Feb) these can change on a fortnightly and even weekly basis. Best way to get an accurate idea is to discuss with us your shipping needs so that we can provide an in-depth analysis and offer accurate shipping plan with actual costs.

What payment method can I use with Diamondark?

We prefer bank EFT payments; however, Credit Card payment is possible too with a bank surcharge applicable.

Unable to find the answer to your question? Send us an email
support@diamondark.com